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Privacy Policy for Zalada.com

Last Updated: November 2, 2023

Welcome to Zalada.com! At Zalada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. Please read it carefully to understand our practices regarding your information.

1. Website Information

2. Data Collection

We collect the following types of data:

  • Information provided by users during account creation and checkout, including your name, address, email, and payment information.
  • Browsing history and usage patterns on Zalada.com, such as the pages you visit, products you view, and your interaction with our website.
  • Communication data, such as emails and messages, when you contact our customer support.

3. Data Usage

We use the collected data for the following purposes:

  • To process orders and payments, ensuring your purchases are delivered to the correct address and payments are securely processed.
  • To improve and personalize the user experience by recommending products and services that align with your preferences and browsing history.
  • To provide exceptional customer support and address any inquiries or issues you may have.
  • To send promotional and marketing materials with your consent, keeping you informed about special offers, discounts, and new products.

4. Third-Party Involvement

We do not allow third parties to access or process data directly from our website. However, we do utilize trusted third-party payment processors for secure payment transactions. These third-party processors have their own privacy policies that govern their use of your payment information.

5. Children's Privacy

Zalada.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information.

6. Data Security

We take data security seriously and have implemented stringent security measures to protect your information. These measures include:

  • Encryption: All data transmitted between your device and our servers is encrypted to prevent unauthorized access.
  • Secure Server Configurations: Our servers are configured with the latest security protocols and firewalls to protect against data breaches.
  • Access Controls: We restrict access to your data only to authorized personnel who require it for their job responsibilities.

7. User Rights

As a user of Zalada.com, you have the following rights regarding your data:

  • Access: You can request a copy of the data we have collected about you, including your account information and purchase history.
  • Rectification: You can request corrections to inaccurate or incomplete data, ensuring that your information is up to date.
  • Erasure: You can request the deletion of your data, though please note that this may impact your ability to use our services.
  • Objection: You can object to the processing of your data for specific purposes, such as marketing communications.

To exercise these rights or inquire about your data, please contact us at customer-support@zalada.com. We will respond to your requests promptly and in compliance with applicable data protection laws.

8. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our data handling practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be modified accordingly. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data on Zalada.com, please contact us at customer-support@zalada.com. We are here to assist you and ensure your privacy is respected.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Once your data is no longer required, it will be securely deleted or anonymized.

11. Cookies and Tracking Technologies

Zalada.com may use cookies and similar tracking technologies to enhance your online experience. Cookies are small text files that are stored on your device and help us recognize you when you return to our website. These technologies enable us to:

  • Provide you with a personalized experience, such as saving your shopping cart items.
  • Analyze website traffic and usage patterns to improve our services.
  • Deliver targeted advertisements and promotions based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

12. Marketing Communications

By providing your consent, you may receive marketing communications from Zalada.com, including newsletters, promotional offers, and product recommendations. You can unsubscribe from these communications at any time by following the instructions provided in the messages or by contacting customer-support@zalada.com.

13. Data Transfers

Zalada.com operates primarily in the United States. If you access our website from outside the United States, please be aware that your data may be transferred to and processed in the United States. We take appropriate measures to protect your data when it is transferred internationally in compliance with applicable data protection laws.

14. Links to Third-Party Websites

Zalada.com may contain links to third-party websites and services for your convenience. Please be aware that we are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any website you visit outside of Zalada.com.

15. Legal Basis for Processing

We process your personal data based on various legal grounds, including:

  • The necessity of processing for the performance of a contract with you (e.g., processing your order).
  • Compliance with a legal obligation.
  • Your consent for specific processing activities (e.g., marketing communications).
  • Our legitimate interests (e.g., improving our services and preventing fraud).

16. Data Subject Requests

If you wish to exercise your data subject rights or make any data-related requests, please contact us at customer-support@zalada.com. We will respond to your requests in accordance with applicable data protection laws.

17. Data Breach Notification

In the event of a data breach that may result in a high risk to your rights and freedoms, we will promptly notify you and relevant authorities in compliance with legal requirements.

18. Dispute Resolution

If you have concerns about how we handle your data, please contact us first at customer-support@zalada.com. We are committed to resolving any disputes regarding your privacy and data protection.

19. Data Protection Officer

Zalada.com has appointed a Data Protection Officer (DPO) to oversee data protection matters. If you have questions or concerns about this Privacy Policy or data protection practices, you can contact our DPO at dpo@zalada.com.

20. International Data Transfers

If you are accessing Zalada.com from outside the United States, please be aware that your data may be transferred to and processed in the United States. We take appropriate measures to protect your data during international transfers in compliance with applicable data protection laws. By using our website and providing your information, you consent to the transfer of your data.

21. Data Protection Principles

We adhere to key data protection principles, including:

  • Lawfulness, fairness, and transparency: We process your data in a lawful and transparent manner, ensuring you understand how your information is used.
  • Purpose limitation: Your data is collected for specific, legitimate purposes and not used in ways incompatible with those purposes.
  • Data minimization: We only collect data that is necessary for the intended purposes.
  • Accuracy: We take reasonable steps to ensure your data is accurate and kept up to date.
  • Storage limitation: We retain your data for the minimum amount of time necessary.
  • Integrity and confidentiality: We implement security measures to protect your data from unauthorized access, alteration, or disclosure.
  • Accountability: We take responsibility for our data protection practices.

22. Automated Decision-Making

We do not make significant decisions solely based on automated processing, including profiling, which would significantly affect you without your explicit consent.

23. Sensitive Data

We do not intentionally collect sensitive personal information, such as race, religion, or health information. Please do not provide such information on our website.

24. Your California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

  • The right to know what personal information is collected about you and how it is used.
  • The right to request the deletion of your personal information.
  • The right to opt-out of the sale of your personal information.
  • The right to non-discrimination in terms of service or price if you exercise your privacy rights.

To exercise your CCPA rights or inquire about your data, please contact us at customer-support@zalada.com. We will respond to your requests in compliance with the CCPA.

25. European Union Data Subject Rights

If you are located in the European Union (EU), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

  • The right to access your personal data.
  • The right to rectify inaccurate data.
  • The right to erasure of your data (the "right to be forgotten").
  • The right to restrict processing of your data.
  • The right to data portability.
  • The right to object to the processing of your data.
  • The right not to be subject to automated decision-making, including profiling.

To exercise your GDPR rights or inquire about your data, please contact us at customer-support@zalada.com. We will respond to your requests in compliance with the GDPR.

26. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our data handling practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be modified accordingly. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

27. Contact Us

If you have any questions or concerns about this Privacy Policy or your data on Zalada.com, please contact us at customer-support@zalada.com. We are here to assist you and ensure your privacy is respected.

28. Data Protection Officer

Zalada.com has appointed a Data Protection Officer (DPO) to oversee data protection matters. If you have questions or concerns about this Privacy Policy or data protection practices, you can contact our DPO at dpo@zalada.com.

29. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States.

30. Dispute Resolution

If you have concerns about how we handle your data, please contact us first at customer-support@zalada.com. We are committed to resolving any disputes regarding your privacy and data protection.

31. Independent Authority

If you believe your data privacy rights have been violated and you are unsatisfied with our response, you have the right to file a complaint with the appropriate data protection authority in your jurisdiction.

32. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Zalada.com regarding the use of our website and the handling of your data.

33. Effective Date

This Privacy Policy is effective from the date of your acceptance by using our website and providing your information.

By using Zalada.com, you agree to the terms of this Privacy Policy. Thank you for choosing us for your online shopping needs! Your trust is important to us, and we are dedicated to protecting your privacy and ensuring a secure shopping experience.