Terms and Conditions for Zalada.com

Last Updated: November 2, 2023

Welcome to the Terms and Conditions for Zalada.com. These terms govern your use of our website and the services provided by Zalada.com. It is important to read and understand these terms before using our website. If you have any questions or concerns, please contact our customer support team at customer-support@zalada.com.

1. Acceptance of Terms

By accessing or using Zalada.com, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Use of the Website

2.1. Eligibility
You must be at least 18 years old to use our website. By using our website, you represent that you meet this age requirement.

 

2.2. Account Creation
To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

 

2.3. User Conduct
When using our website, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others.
• Use our website for any illegal or unauthorized purpose.
• Transmit any viruses, malware, or other harmful code.
• Impersonate any person or entity.
• Engage in any activity that disrupts the functionality of our website.

3. Intellectual Property

3.1. Trademarks and Copyrights
The content, logos, trademarks, and other intellectual property displayed on our website are the property of Zalada.com and are protected by copyright and trademark laws. You may not use our intellectual property without our express permission.

3.2. User-Generated Content
You may submit user-generated content on our website, such as reviews and comments. By doing so, you grant us a non-exclusive, worldwide, royalty-free, and transferable license to use, reproduce, and distribute your content on our platform.

4. Privacy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

5. Products and Services

5.1. Product Descriptions
We make every effort to provide accurate and detailed product descriptions. However, we do not guarantee that the information on our website is error-free or complete.

5.2. Pricing

Product prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.

5.3. Orders
All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason.

 

6. Payment and Billing

6.1. Payment Methods

We accept various payment methods, including credit cards, debit cards, and PayPal. By providing your payment information, you represent that it is accurate and that you are authorized to use the chosen payment method.

6.2. Billing
If you make a purchase, you agree to pay the fees associated with that purchase. These fees, including any applicable taxes, will be charged to your chosen payment method.

7. Shipping and Delivery

Our Shipping Policy outlines the details of our shipping procedures, including shipping methods, costs, and delivery times. Please review our Shipping Policy for comprehensive information on this topic.

8. Returns and Refunds

Our Returns and Refunds Policy details our policies and procedures for returning products and receiving refunds. Please review our Returns and Refunds Policy for comprehensive information on this topic.

9. Account and Password

9.1. Account Responsibility
You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately if you suspect any unauthorized access to your account.
9.2. Account Termination
We reserve the right to terminate or suspend your account and access to our website for any reason, including violation of these Terms and Conditions.

10. External Links

Our website may contain links to third-party websites. These links are provided for your convenience, but we do not endorse or have control over the content of these third-party websites. Your use of external websites is at your own risk.

11. Dispute Resolution

11.1. Contacting Customer Support
If you have any concerns or disputes related to our website or services, please contact our customer support team at customer-support@zalada.com. We are committed to resolving any issues promptly.

11.2. Escalating Disputes
If you are not satisfied with the resolution provided by our customer support team, you have the option to escalate the issue for review by a higher authority within our organization.

11.3. Independent Authority
If, after exhausting all avenues within our company, you still feel that your concerns have not been adequately addressed, you have the right to file a complaint with the relevant authorities.

12. Legal Compliance

12.1. Compliance with Laws

By using our website, you agree to comply with all applicable laws and regulations.

 

12.2. Governing Law

These Terms and Conditions are governed by the laws of the United States and the laws of the state of Greece, without regard to conflicts of law principles.

13. Amendments and Updates

We reserve the right to amend or update these Terms and Conditions to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and it is your responsibility to review these terms periodically for updates.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Zalada.com regarding your use of our website and services.

15. Effective Date

These Terms and Conditions are effective from the date of your acceptance by using our website. It is important to understand when these terms become applicable.
By using Zalada.com, you agree to abide by these Terms and Conditions. We are committed to providing you with a transparent and fair online shopping experience.