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Shipping Policy for Zalada.com

Last Updated: November 2, 2023

Welcome to the Shipping Policy for Zalada.com. We are dedicated to providing you with detailed information about our shipping procedures and practices. This policy outlines everything you need to know about shipping, including shipping methods, delivery times, shipping costs, and international shipping. If you have any questions that are not addressed here, please don't hesitate to contact our customer support team at customer-support@zalada.com.

1. Shipping Methods

1.1. International Shipping

We provide international shipping to various locations outside the United States. International shipping times may vary based on the destination and shipping method selected. Please check our international shipping information during checkout for specific delivery areas.

2. Shipping Costs

2.1. International Shipping Costs

At Zalada.com , we're committed to providing a seamless shopping experience for our valued customers. We're thrilled to offer international free shipping, ensuring that you can enjoy our products from anywhere in the world without the burden of additional shipping costs.

3. Delivery Times

We exclusively offer free shipping, and while we strive for efficiency, delivery times can vary depending on your location. For domestic orders, you can expect your package to arrive within 5 to 30 business days. We understand that international shipping requires extra care and attention, so we aim to provide you with a safe and reliable shipping experience. While international delivery times may vary based on your destination, rest assured that we work diligently to get your order to you as swiftly as possible. Your satisfaction is our top priority, and we appreciate your patience as we work to make your shopping experience a great one.

4. Tracking Your Order

We take pride in offering order tracking services for both domestic and international shipments. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your order until it reaches its destination. However, it's important to note that while we provide tracking for most products, there may be cases where certain items do not have a tracking number. Rest assured, our team is dedicated to ensuring your satisfaction, and we appreciate your understanding in situations where tracking may not be available. Your shopping experience with us remains our top priority, and we're here to assist you every step of the way.

5. Shipping Restrictions

5.1. Hazardous Materials

We do not ship hazardous materials, including flammable or explosive items. Please review our product listings to ensure that the items in your order comply with shipping regulations.

6. Customs and Import Duties

For international shipments, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the purchase or shipping costs. The recipient is responsible for complying with customs regulations and paying any applicable duties.

7. International Shipping

7.1. Countries We Ship To

We offer international shipping to various countries outside the United States. Please check our international shipping information during checkout to confirm if we deliver to your location.

7.2. Currency and Payment

International orders are typically processed in United States Dollars (USD). You may be able to view the prices in your local currency during checkout, but the final payment will be processed in USD.

7.3. Delivery Times for International Shipping

International delivery times may vary based on the destination and shipping method selected.

7.4. International Returns

The process for returning items from international orders is the same as for domestic orders, as outlined in our Returns and Refunds Policy.

8. Lost or Delayed Shipments

If your order is delayed or lost in transit, please contact our customer support team at customer-support@zalada.com for assistance. We will work to resolve the issue promptly and ensure your satisfaction.

9. Contact and Support

9.1. How can I reach Zalada.com's customer support?

You can contact our customer support team at customer-support@zalada.com. We are here to assist you with any questions, concerns, or issues you may have related to shipping or any other aspect of your shopping experience.

9.2. Is customer support available 24/7?

Our customer support team is available during business hours. Please refer to our Contact Us page for specific support hours.

10. Legal Compliance

10.1. Shipping Regulations

We comply with all relevant shipping regulations and laws. This includes regulations for hazardous materials, customs, and import duties.

10.2. United States Laws

Our shipping policy is in accordance with the laws of the United States. The laws of individual states may also apply, so please consult your state's specific regulations for further guidance.

11. Dispute Resolution

If you have concerns or disputes related to shipping or any other aspect of your shopping experience, please contact our customer support team first at customer-support@zalada.com. We are dedicated to resolving any disputes promptly.

11.1. Contacting Customer Support

Our customer support team is here to assist you with any questions, concerns, or issues. Please reach out to us at customer-support@zalada.com.

11.2. Escalating Disputes

If you believe that your issue has not been adequately resolved, you can request to have your case reviewed by a higher authority within our organization.

11.3. Independent Authority

If, after exhausting all avenues within our company, you still feel that your concerns have not been adequately addressed, you have the right to file a complaint with the relevant authorities.

12. Entire Agreement

This Shipping Policy constitutes the entire agreement between you and Zalada.com regarding shipping. It is important to understand the scope and coverage of this policy.

12.1. Amendments and Updates

We reserve the right to amend or update this policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for updates.

12.2. Acceptance by Using Our Website

By using our website and making a purchase, you are acknowledging and accepting the terms of this Shipping Policy. It is essential to understand the implications of this acceptance.

13. Effective Date

This Shipping Policy is effective from the date of your acceptance by using our website and making a purchase. It is vital to understand when the policy becomes applicable.

By shopping at Zalada.com, you agree to the terms of this Shipping Policy. We are dedicated to providing you with a reliable and transparent shipping experience.

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